We make every effort to get your order right the first time. In the rare event there is a problem, you can contact us at the address shown on your sales receipt, or reply to the email you receive after you place an order. In general, all sales are final. We do not offer returns for any reason, so make sure you want the item before placing an order. Spelling errors on your part are your responsibility, so please triple check your spelling. If you have made an error, you can order replacement labels for medals without having to re-order medals. For spelling errors on our part, or other issues, please contact us at the address shown on your sales receipt, or at our admin email address, which is halfprice (at symbol) halfpriceawards (dot) com. Once again, we do not staff correspondence with live personnel in order to keep our costs down and your prices low. For errors, you MUST include your name, address, phone number, email address, order number, items ordered, and very specific instructions as to what the errors are. If sending handwritten instructions, writing MUST be legible. We can't fix it if we can't read it.